Frequently Asked Questions

Common questions about AIpha Tec products, licenses, and support.

What is the difference between open-source and commercial software?

Open-source projects are free to use under their published license (MIT, Apache, etc.). Commercial products require a paid license and include official support, updates, and additional features.

How do I get a license key?

Register an account, then contact us or request a license from the product page. Administrators generate and assign keys from the Admin panel. You can view your keys in your profile.

Can I use open-source software in commercial projects?

Yes, subject to the specific open-source license of each project. Always review the LICENSE file included with the software.

How do I submit a support ticket or complaint?

Log in, go to Support → Complaints / Ticketing, fill in the form, and submit. You can track status from the same page or your profile.

Do you offer refunds?

License refund policies depend on the product and terms agreed at purchase. Contact support with your order details for assistance.

How can I contribute to open-source projects?

Visit the project’s GitHub repository, read the contribution guidelines, and submit pull requests or issues. We welcome community contributions.